Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times We ship worldwide. Estimated delivery times by region:
- North America (USA, Canada): 7–15 business days
- Europe: 5–10 business days
- Rest of the world: 10–20 business days
These are estimates and may vary due to customs processing or carrier delays.
Shipping Costs Shipping costs are calculated at checkout based on your location and order.
Customs & Duties International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer. Moonelli is not responsible for delays caused by customs.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number.
Lost or Delayed Packages If your package hasn't arrived within the estimated timeframe, please contact us at support@moonelli.com and we'll do our best to help.